Condor Premium Application Service

Keep your Condor solution aligned to your agency as legislation, processes and structures change, delivered by the specialists who built it.

Ongoing change, handled by the people who built Condor.

The work doesn’t stop at go-live. Agencies face continual change afterwards, as new legislation, revised processes and restructures all require the solution to keep pace. Many of these changes are minor and can be met through configuration alone, but they sit beyond standard support, which covers maintaining and fixing the system as it stands.

The Premium Application Service is an optional service under which Distillery Software handles your ongoing, business-as-usual change. It reduces the need to build and retain your own system administration or development capability, and keeps your people free to focus on their core work. Changes are delivered to an agreed, reliable schedule, giving you certainty over when they arrive.

Key Features

Configuration change services

Ongoing configuration changes to your solution, without changes to core product code.

Specialist input where you want it

Distillery specialists involved in requirements analysis, prioritisation, scoping and change management, to the level you choose.

Training and consultancy

Additional support and advice relating to your solution.

Development services

Prioritised development of enhancements, integrations and other requirements.

Annual on-site health check

A yearly review with senior Distillery staff.

Benefits

The Premium Application Service keeps your solution current and correctly configured as your agency changes, without you needing to build and retain that capability in-house.

Keeps pace with your agency

When your legislation, processes or structures change, your configuration keeps up, on an agreed and reliable schedule rather than ad hoc.

No key-person dependency

The people who built Condor make the changes, so you’re not reliant on training and retaining specialist administrators or developers in-house.

Change done properly

Every change is handled by the specialists who built the platform, so it’s scoped and applied correctly.

Other add-on modules

Condor Compliance

Designed specifically for agencies with specialised powers – ensuring efficient, effective and seamless compliance with legislative obligations.

Condor Operations

Field operation planning and execution hub, providing everything your organisation needs to conduct safe and effective field activities.

Condor Disposals & Destructions

Track and manage data destruction and disposal in compliance relevant legislation.

Condor Web Forms

Branded, public-facing forms that turn online reports and complaints into cases automatically.

Condor Call Logging

Capture phone contact accurately at the point it happens, and make it part of the case record.

Schedule a no-obligation demo of Condor today

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Modules

Solutions