Condor Call Logging

Capture phone contact accurately at the point it happens, and make it part of the case record.

Turn incoming calls into complete, connected records.

Much of what agencies receive still arrives by phone. These reports, enquiries and follow-ups need to be captured accurately and linked to the right person and the right matter. Condor Call Logging provides a dedicated call-taking interface for recording a call as it happens, with structured fields for the details, free text for the conversation, and autosave as you move between fields so nothing is lost mid-call.

Connected to your telephony system, it goes further. An incoming call opens the interface and creates a note automatically, matches the number to existing contacts, and attaches the call recording once the call ends. It also works as a standalone manual feature where there’s no integration. Either way, every call is captured against a contact and can be resolved to the matters it relates to. Call Logging is an add-on to your broader Condor solution.

Key Features

Dedicated call-taking interface

Structured fields and free-text notes in one purpose-built screen, autosaving as you go so no detail is lost during a call.

Automatic call capture

With telephony integration, an incoming call creates a note automatically, with the caller's number and no manual entry.

Automatic contact matching

Incoming numbers are checked against existing records and linked to the right contact, with duplicate resolution so one number cannot create two contacts. Where a number matches several contacts, the user chooses.

Recordings attached automatically

With integration, the recording is retrieved and attached to the note, so the record and the recording always stay together.

Flexible matter resolution

Hold a call in a temporary space until you know where it belongs, then move it to a matter, clone it across several, or create a new one.

Benefits

Condor Call Logging captures every call accurately and keeps it connected to the case, so phone contact is a reliable part of the record rather than a gap in it.

Nothing lost at first contact

Calls are captured consistently and completely, logged manually or created automatically from your telephony system, reducing the risk of an incomplete or missed record.

A connected, defensible record

Every call is linked to a contact and, where recorded, to its recording, sitting in the case file alongside every other source for a complete audit trail.

Resolve when you know

A call doesn’t have to be filed the moment it’s taken. Capture it, then assign it to the right matter, or matters, once its relevance is clear.